This Privacy Policy describes how ByMedical & Scientific Group (BSG) (“BSG,” “we,” “us,” or “our”) collects, uses, processes, and protects your personal information when you visit and interact with our website, www.bymedical.co.za (“Website”).

BSG is committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable laws, including the Protection of Personal Information Act (POPIA) in South Africa.

1. Information We Collect 

We collect various types of information from and about users of our Website, which may include personal information:

• Information You Provide to Us Directly:
  • Contact Information: When you fill out inquiry forms, request quotations, subscribe to newsletters, or otherwise contact us, we may collect your name, email address, phone number, company name, job title, and physical address.
  • Correspondence: Records and copies of your correspondence (including email addresses) if you contact us.
  • Details of your requests: Information about the EDIBON equipment or services you are interested in.
• Information We Collect Automatically:
  • Usage Details: As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, Browse actions, and patterns, including:
    • Your IP address.
    • Browser type and version.
    • Operating system.
    • Referring URLs.
    • Date and time of visit.
    • Pages viewed and time spent on those pages.
    • Clickstream data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons) to collect information about your Browse activities. For more details, please see our “Cookies and Tracking Technologies” section below.

2. How We Use Your Information 

We use the information we collect for various purposes, including:

• To Provide and Improve Our Services:
  • To present our Website and its contents to you.
  • To respond to your inquiries, requests for quotations, and other communications.
  • To process and fulfill orders for EDIBON equipment (if applicable, following direct engagement).
  • To provide you with information, products, or services that you request from us.
  • To improve our Website, products, and services, and to personalize your experience.
  • To understand how users interact with our Website and identify areas for improvement.
• For Communication and Marketing:
  • To send you newsletters, promotional materials, and other information that may be of interest to you, based on your preferences. You can opt out of receiving these communications at any time.
  • To notify you about changes to our Website, products, or services.
• For Legal and Security Purposes:
  • To comply with our legal obligations.
  • To protect the rights, property, or safety of BSG, our customers, or others.
  • To detect, prevent, and address technical issues or fraudulent activity.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To Our Affiliates: To our subsidiaries and affiliates for business purposes consistent with this Privacy Policy.
• To Service Providers: To contractors, service providers, and other third parties whom we use to support our business (e.g., website hosting, analytics, email delivery, CRM systems). These parties are obligated by contract to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To EDIBON (our principal): In cases where your inquiry directly relates to EDIBON products or requires their technical support, we may share relevant information with EDIBON, our supplier, to facilitate your request.
• For Legal Reasons:
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms and Conditions and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of BSG, our customers, or others.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights Regarding Your Information (POPIA)

Under POPIA, you have certain rights regarding your personal information. These may include the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request the correction of inaccurate or incomplete personal information.
• Deletion (Erasure): Request the deletion or destruction of your personal information under certain circumstances.
• Objection: Object to the processing of your personal information under certain circumstances.
• Restriction: Request the restriction of processing of your personal information under certain circumstances.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 9. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

7. Cookies and Tracking Technologies

Our Website uses “cookies” and other tracking technologies to enhance your experience and collect information about your usage patterns.

• What are Cookies? Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
• How We Use Cookies: We use cookies for purposes such as:
  • Remembering your preferences and settings.
  • Understanding how you use our Website (e.g., which pages you visit).
  • Improving our Website’s functionality and content.
  • For analytics purposes to track Website traffic and user behaviour.
• Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

8. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes on this page with a “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after we post a revised Privacy Policy means you accept and agree to the changes.

9. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or to exercise your rights, please contact us at:

Bymedical & Scientific Group (BSG)

Office 16D2, 16^th Floor, Sinosteel Plaza, 159 Rivonia Road, Sandton, 2146, Republic of South Africa

sales@bymedical.co.za

+27 10 109 0787 | +27 78 952 2100